How can I buy the CDs that I have found on the Decca Music Group site?
The Decca Music Group website represents our international artists and catalogue, and does not sell directly. However, it gives a good guide as to our available recordings worldwide. You can go to our recommended online retailers in the US (http://www.iclassics.com) or Germany (http://www.iclassics.de or Sweden http://www.iclassics.se) or your favourite local music retailer.
I've checked with my local record shop and a CD listed on your site is not available. Why not?
This site lists all international titles; however, availability varies from country to country. Unfortunately, every product is not available in every country for an unlimited time. We recommend trying your local mail order such as Brittannia (http://www.brittannia.co.uk) or online retailers such as iClassics (http://www.iclassics.com, http://www.iclassics.de and http://www.iclassics.se) as they may stock the recording you are looking for.
I just read about a new recording on your site. However, my local music retailer tells me it will not be available for a few months. Why?
Local Decca and Philips offices will often release recordings at different times to the "international" release date, depending on many factors, such as when an artist will be in their country. You can check whether your local music shop will allow you to place a preorder for the CD, or contact your local Decca & Philips offices. Check our worldwide directory for more details.
I've been unable to find the CD I'm looking for in your online catalogue. How can I find out if it is still available?
If the recording is not in our online catalogue (which is updated monthly), it means it is not a current international Decca or Philips release and has probably been deleted. You may still be able to find the recording in a specialist retail shop or secondhand record store. http://classical.net/music/links/commercial/musicretail.html has links to a wide range of online music retailers specialising in out-of-print recordings.
How do I replace a defective CD?
Please take the CD back to the retailer from where you bought it. The retailer should be able to exchange it for a correct CD or offer you a refund.
How do I contact Decca Music Group?
Use our contact page to send a question not answered here or comments about our web site. Your input is important to us, and we appreciate hearing from you.
What information do you gather about me when I visit your site?
We do not gather any personal information about you when you browse our site. If you sign up for email newsletters, you must provide your email address, which is only used to deliver your newsletters. We do not sell or otherwise distribute mailing lists. If you enter a contest or sweepstakes on our site, you may be required to provide your name, address, age, or other personal information, which is used for notification and prize delivery purposes if you are a contest winner. Every contest on our site requires that you read and agree to its official rules before entering. Those rules clearly indicate what information is required and how it will be used for each contest. For more information, see our Terms and Conditions.
How can I find out about an artist's tour schedule in advance?
The Decca Music Group site lists our artists' concerts about three months into the future. To be sure we provide you with the most accurate tour schedule information as possible and since tour schedules frequently change, the site lists only dates that have been confirmed. (Please contact the performance venue directly for ticketing information and to confirm all dates, times, locations, and repertoire of concert appearances.)
I can't find any information on the artist I'm looking for. Why not?
This site carries information about predominantly classical music artists currently signed to Decca and Philips, or those who have been part of our classical music catalogue throughout our history. Unfortunately, we do not have the resources to provide information on Decca or Philips jazz or pop artists. You can try contacting online retailer iClassics in the US (http://www.iclassics.com) or Germany (http://www.iclassics.de or Sweden http://www.iclassics.se) or your favourite local music retailer.
Where will links on the Decca Music Group site lead?
Throughout this site you'll find hyperlinks that will lead you to related information about the artist, release, or subject you're exploring. Most of these links lead to other pages within the Decca Music Group site, including dedicated areas that may have distinct URLs such as http://www.reneefleming.com and http://www.deccaclassics.com/soundtracks. These areas are still part of our site and include the Decca or Philips logos and navigation links back to our main site. Other links may lead to the Universal Classics site (http://www.universalclassics.com) or other sites of Universal Music.
What about links to other sites?
Occasionally we will provide links to outside sites for your convenience, such as an artist's own web site, concert venues, artist fan sites, or film sites. Other links may lead to multimedia downloads or providers of browser plugins.
When we provide a link to an outside site, we usually configure the link to open a new browser window so you can easily return to your starting point by simply closing the new window. Because we are not responsible for the content found on these other sites, we cannot guarantee its accuracy or where its links may eventually lead.
Can I link to Decca Music Group from my web site?
Sure! Please feel free to include links to our site. It's best if you link directly to our homepage at either http://www.deccaclassics.com or http://www.philipsclassics.com as internal pages can be revised and their addresses can sometimes change. Please do not copy text, multimedia including sound or video, cover art, photos or other content onto your site without express written permission, or you may be in violation of copyright laws. Our content is constantly updated so linking to our site will ensure timely and accurate information for your visitors at all times.
How do I get back to the Decca Music Group home page?
You can easily get back to our home page from anywhere in the site by clicking any of our record label logos (Decca, Decca Black or Philips) or the "home" button at the top of any page.
Can I license Decca or Philips recordings?
If you are interested in using our music for any purpose, please contact your local Universal Classics office. Check our worldwide directory for more details.
How can I make the Decca Music Group site my home page?
America Online 4.0:
1. Select My AOL, Preferences from the toolbar at the top of the screen
2. Choose the WWW icon
3. Type http://www.deccaclassics.com/ or http://www.philipsclassics.com/ in the Home page Address box
4. Click OK
Netscape 4.x:
1. Select Edit, Preferences from the toolbar at the top of the screen
2. Select Navigator
3. Type http://www.deccaclassics.com/ or http://www.philipsclassics.com in the Home page Location box
4. Click OK
Internet Explorer 5.0:
1. Select Tools, Internet Options from the toolbar at the top of the screen
2. Choose the General tab and type http://www.deccaclassics.com/ or http://www.philipsclassics.com in the Home page Address box
3. Click OK
To confirm, click the "Home" icon on your browser's toolbar. It should take you right to our home page
How can I bookmark the Decca Music Group site in my browser?
America Online 4.0:
At our home page, click on the red heart at the top right of your browser, then Select Add to Favourites.
To return later, click on Favourites (folder with heart) from the toolbar at the top of the screen and click on Decca Music Group.
Netscape 4.x:
At the Decca Music Group home page, Select Communicator from the toolbar at the top of the screen, then Click on Bookmarks, Add Bookmark.
To return later, select Communicator from the toolbar at the top of the screen, then Click on Bookmarks, Decca Music Group.
Internet Explorer 5.0:
At the Decca Music Group home page, Select Favourites from the toolbar at the top of your screen, then Click on Add to Favourites, then Click Ok.
To return later, select Favourites from the toolbar at the top of the screen and click on Decca Music Group.
I went to a page, image or audio/video clip and got an error message. What should I do?
Please use our Contact page to let the Decca Music Group website team know - thanks!
How do I unsubscribe from your mailing list?
At the bottom of each newsletter is a link which, if clicked, will automatically unsubscribe you. If you have any problems, please contact us, using our Contact page.
What plug-ins do you recommend to view this site?
This site is a rich multimedia site and requires certain software applications or "plug-ins" to access all audio, video and animated materials, including RealPlayer from Real Networks, and Shockwave Flash from Macromedia. Installing a plug-in in your web browser. These are all downloadable from the graphic icons on this page.
Are there certain settings in my browser I should adjust to optimally view this site?
Your browser should have Javascript enabled, and your monitor resolution settings should be 800x600 and thousands of colours. You can still enjoy our site if your monitor is set for a larger resolution though.
How can I upgrade my browser if I am using AOL
AOL 5.0 incorporates a full version of Microsoft's 5.0 Internet Explorer. If you are using a version of AOL earlier than 4.0, you can upgrade your AOL software for free at keyword: upgrade.
Where can I get Internet Explorer?
You can download the latest version of Microsoft's Internet Explorer browser at http://www.microsoft.com/ie
Where can I get Netscape?
You can download the latest version of Netscape's Communicator at http://www.netscape.com
ENHANCED CDS
What are the system minimum requirements?
PC
Pentium ® 1 100MHz
Windows 95 or later
32Mb free application Ram
12 MB AVAILABLE HARD DISK SPACE
8 x multisession CD-Rom drive or greater
Sound Blaster compatible sound card
Macintosh
Power PC-based Macintosh system
Mac OS 8.1 or higher
32 MB free application Ram
12 MB available hard disk space
8 X multisession CD-ROM drive or greater
How do I install my Enhanced CD?
PC & Macintosh
Insert the disc into the CD-ROM drive and wait. The CD is self-running and will automatically launch.
I hear Enhanced CDs won't play on all computers. Why?
If the drive is older than 1996, it is possible that it is a single session drive and will only read the audio. Single session drives can often be updated by installing the new drivers and or firmware. With few exceptions, the new drivers that ship with Windows 95 provide multisession compatibility.
Why does my computer only see the audio tracks, no data?
This usually indicates that your CD-ROM drive is a single session drive or you have old drivers installed. In many cases, the drivers can be updated to enable the drive to read multiple sessions. Contacting the drive manufacturer requesting the latest drivers can do this. If the Enhanced CD still does not work with the most recent multisession drivers, there is a good chance that your firmware will need to be updated. In this case, contact the drive manufacturer and find out if your CD-ROM drive is eligible for a firmware update.
Why does my computer say there is no disk in the CD drive when I put my disk in?
This is another symptom of a single session reading CD-ROM drive only this time it will not read the audio or the data. To remedy this, update your drivers and or firmware to multisession reading status.
What is Firmware?
Firmware is software that is written on a chip inside of a piece of hardware In some cases, the firmware of a CD-ROM drive needs to be updated in order to read multisession disks. This firmware update will most likely require you to send the drive itself back to the manufacturer to have them write new information onto the chips within your CD-ROM drive.
What are drivers?
A driver is a piece of system software, which controls the protocol by which your computer communicates with your CD-ROM drive.
What if I have a Macintosh with a third party CD-ROM drive?
Check out CD-ROM Toolkit made by FWB. It offers the most robust set of drivers with the widest support for almost every CD-ROM drive available. Call any mail-order company or a local retailer and see if they have it in stock. You need version 4.0 or greater.
I can see the images but can't hear anything. Why?
PC
Do you have a Sound Blaster compatible sound card that can handle 8-bit, 22K sound?
Is it installed properly in Windows?
Try using another piece of software to play sound within Windows.
Are your speakers plugged in?
Is the volume level turned up in your control panel?
Is your sound card compatible with Sound Blaster?
Macintosh
Is the volume level turned up in your control panel?
Why does my CD sometimes freeze, or won't load?
Restart, and make sure you've quit all other running programs. A screen saver may be interfering with this program. Disable any screen savers, and restart.
Why doesn't the program fill the full screen?
You may have a multisync monitor with the resolution set higher than 800 x 600. Try explicitly setting the monitor resolution to 800 x 600, as the program uses that resolution.
|
